What is the WhatsApp Business API?

The WhatsApp Business API allows businesses to send automated, high-volume messages on WhatsApp — including promotional campaigns, transactional alerts, chatbot interactions, and customer support — at scale through approved messaging partners.

Can I run WhatsApp marketing campaigns in India?

Yes. With the WhatsApp Business API, businesses in India can run fully compliant promotional and transactional WhatsApp campaigns. Giga Datacom manages API access, template approvals, and campaign execution end-to-end.

What is the difference between a WhatsApp chatbot and a live agent?

A WhatsApp chatbot handles routine queries, lead qualification, appointment booking, and FAQs automatically 24/7. Live agents handle complex or high-value conversations. Giga's AI chatbots seamlessly escalate to human agents when needed.

How much does a WhatsApp campaign cost in India?

WhatsApp campaign costs depend on message volume, template type (utility, marketing, authentication), and conversation duration. Contact Giga Datacom for a customised pricing proposal based on your campaign goals.

WhatsApp Campaigns &Chatbots

Connect with your customers on the world's most popular messaging platform. Drive engagement, provide support, and boost sales with WhatsApp Business solutions.

2B+

Active Users

98%

Open Rate

45%

Response Rate

24/7

Availability

WhatsApp Business Features

Leverage the full power of WhatsApp Business API for customer engagement and automation.

Business Messaging

Send promotional messages, updates, and notifications through WhatsApp Business API.

AI Chatbots

Automated customer service with intelligent responses and seamless human handover.

Broadcast Lists

Reach multiple customers simultaneously with personalized broadcast campaigns.

Quick Replies

Interactive buttons and quick reply options for enhanced user engagement.

Why Choose WhatsApp?

WhatsApp is where your customers are. With over 2 billion users worldwide, it's the most effective channel for direct customer communication.

2.7x higher open rates than email marketing

Direct communication on customers' preferred platform

Rich media support: images, videos, documents

End-to-end encryption for secure messaging

Real-time delivery and read receipts

Integration with existing CRM systems

AI-Powered Chatbots

Automate customer interactions with intelligent chatbots that understand context, provide instant responses, and seamlessly hand over to human agents when needed.

Natural language processing

Multi-language support

Integration with business systems

Human agent handover

Analytics and reporting

Custom conversation flows

WhatsApp for Every Business

From small businesses to enterprises, WhatsApp drives results across all industries and use cases.

E-commerce Support

Order confirmations, shipping updates, customer support, and abandoned cart recovery.

Appointment Booking

Automated booking confirmations, reminders, and rescheduling through conversational AI.

Lead Generation

Qualify leads, collect information, and nurture prospects through interactive conversations.

Customer Service

24/7 automated support with FAQ responses and seamless escalation to human agents.

Event Management

Event invitations, RSVP collection, updates, and post-event follow-ups.

Financial Services

Account alerts, payment reminders, loan applications, and investment updates.

Ready to Connect on WhatsApp?

Join thousands of businesses using WhatsApp to provide better customer experiences and drive growth.

WhatsApp Business API • Custom chatbots • 24/7 support